Regular readers of this blog (if there are any) know that I harp on the importance of words. Language is a community manager’s most powerful tool. When misused, language can do enormous damage. With that in mind, I’ve put together a list of phrases that community managers might find helpful when communicating with members....
Time again for my picks for the top five online community management blog posts of the month. 1. How to Choose the Right Community Program As Vice President of Delphi Forums, my community platform of choice is (spoiler alert) the forum. But even a...
My wife is oddly fascinated by the film The Sound of Music. So when it came time to pick a place for a brief family getaway during April school vacation, she selected the Trapp Family Lodge, the excellent mountain resort in Vermont run by...
Against my better judgment, I’m going to wade into the debate over how we define “community manager.” More than two years ago, Rachel Happe of The Community Roundtable wrote...
March was another great month for online community management blog posts. Here are my picks for the top five: 1. The User Engagement Cycle Every company wants (or should...
I admit it: I’m a huge fan of the AMC series Mad Men. Like other Mad Men fans, I’m eagerly awaiting the long overdue return of the series on...
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